Frequently Asked Questions
WHAT'S WITH THE NAME, THE SWAGABONDS?
Swag + Vagabonds= Swagabonds
A swagabond is someone who has an effortless sense of style, despite his living situation.
WHAT IS SKID ROW?
Skid Row is an area of Downtown Los Angeles's known to be the 'homeless capital of the United States'. But what most people don't know, is that this hotbed for drug trafficking, prostitution and mental illness is the home of amazing artists.
WHAT'S THE AMBITION OF THE BRAND?
The Swagabonds is the first fashion brand designed in collaboration with Artists from Skid Row.
Our ambition: to have you discover awesome talents, while helping them rise above their circumstances.
Our motto: to empower individuals through art and fashion.
WHERE DO YOU FIND THE ARTISTS?
Gigi (hello, that’s me!), founder of The Swagabonds, has been involved in the Skid Row community for few years now. That’s how she gets the chance to meet talented artists. She thought it would be cool to promote them.
HOW DOES THE COLLABORATION WORKS?
1. We select an artist within the Skid Row community and an artwork that we like.
2. We adapt the artwork on a piece of clothing, so you like it too.
3. The artist signs the piece and we sell it online.
4. You buy the piece and the artist receives 20% of the profits.
5 .We invest in the next capsule collection to promote other great artists.
HOW MUCH MONEY ARE THE ARTISTS MAKING?
When you buy our clothes, the artists receive 20% of the profits. By allowing them to make money out of their art, we encourage them to pursue their dreams.
OKAY, COOL. BUT DOES IT MEAN THE BRAND GETS 80% THEN?
Well technically, yes, but actually, no. Launching a brand costs lots of money. On top of the production costs, we have to pay creditors, accountants, taxes, rent, Internet, graphic designers, rolls of film, people, us, hopefully! Not to mention that we need cash flow to invest in other great artists.
ARE THE CLOTHES FOR MEN OR WOMEN?
Both. Our clothes are Unisex.
HOW DO I PLACE AN ORDER?
Like in any other online store pretty much ☺ You can browse out clothes by Collections, All Products, or though The Artists. Then if you like something, you click on the big black button that says Add to Cart. When you’re ready to go, you click on the shopping bag icon on the upper right, you verify your order, then you click Checkout.
HOW DO I CHOOSE THE RIGHT SIZE?
Our clothes are unisex and size a bit larger than usual, for an oversized look. Be sure to look at the size guide before making your choice.
WHAT ARE THE PAYMENT METHODS AVAILABLE?
We accept Credit/Debit cards and Paypal payments.
CAN I PAY USING PAYPAL WITHOUT A PAYPAL ACCOUNT?
Yes! It is commonly misunderstood that a Paypal account is needed in order to make payments through Paypal. The truth is you DO NOT need one. Without a Paypal account, all you need is any Debit/Credit card stated below that is supported by Paypal.
CAN I PLACE AN ORDER IF I LIVE OUTSIDE OF THE US?
Yes! Read the shipping section bellow.
DO I HAVE TO PAY FOR SHIPPING?
Yes. The costs, based on the weight of the product and the shipping address, are automatically calculated when you checkout.
DO YOU SHIP OUTSIDE OF THE US?
Yes! But the shipping costs are higher (for you) and it might take longer to receive your package than if you were located in the US. All that being said, it’s totally worth it and we’ll make sure your package arrives at your door. ☺
HOW CAN I TRACK MY ORDER?
After logging into your account, the status of your checkout history can be found under Order History. A tracking number will be sent to you by email.
CAN I CHANGE MY ORDER ONCE I ALREADY PAID?
Let’s say you’ve ordered a t shirt size S and you realized you should have ordered a M, send us a message in the Contact section, as long as we haven’t ship your item yet, we’ll help you out.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE A PAYMENT?
It depends on where you are located in the world! If you are in the US, you should expect your package within 5 to 10 working days. If you are outside of the US, let’s say in Paris or Tokyo, it might take up to 14 days. Be patient! And if you experience delays in receiving your order, contact us
here immediately and we will help to confirm the status of your order.
CAN I RETURN MY ORDER?
We want each of you to have the best shopping experience possible. However, since we are at the very beginning of this adventure, we cannot afford to support the costs of returns.
So please read our size guide. (Our clothes size a bit larger than usual)
And if there is a problem with your order, you can always contact us
here. We’ll do our best to accommodate you.
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